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Shipping + Exchanges

 EXCHANGES + RETURNS

 

We do not accept returns or refunds on any of our items, only exchanges.

Please contact hello@tribesofkin.com to request an exchange, within 7 days from the day you received your purchased product.

All returns must be returned in their original condition (unworn, unwashed, unaltered) and free of damage. We can only accept returns that are in the original, resalable condition.  Returns that do not meet this criteria will be deemed non-exchagable and will be denied. Customized products cannot be exchanged. 

The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. In our email communication with you, you will inform us which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the customer (if the new item selected is more expensive).

Our Return address

Tribes Of Kin

1501 Broadway Unit 3R

Brooklyn, NY

11221

You may return your item(s) within THIRTY (7) days from the date of purchase for an online store credit.  Online store credits are good for future purchases made on the site and are redeemable for up to one year from the date issued.

  • We do not cover the cost for Exchange Shipping.

All vintage clothing and jewelry are non-exchangable. 

SHIPPING

We work with USPS for delivery of orders all around the world. The shipping cost will be calculated at checkout, once you enter the shipping address; it is based on your location and volumetric weight of your selection. Once you submit your order, the total includes shipping and the total cost of items purchased. We offer free shipment for all orders above 100$.

We would like to clarify that our product prices are exclusive of all taxes and duties applied outside of THE Unites States. As the recipient, you are liable for all import duties, customs and local sales taxes potentially levied by the country we are shipping to. Payment of these is necessary to release your order from customs upon arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website.

Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at hello@tribesofkin.com

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